Returns & Exchanges

At Spring Hill Nurseries, we stand behind our plants with a lifetime guarantee. If your purchase does not meet your expectations or fails to grow, we are committed to providing a replacement or a merchandise credit to ensure your gardening success.

Return Process

• 1.
  Contact Customer Support

  Reach out to our gardening experts via our online contact form or phone to initiate your return or report a plant health issue.

• 2.
  Provide Order Details

  Include your order number, the name of the specific plant or item, and a brief description of the problem to help us process your request quickly.

• 3.
  Verification and Assessment

  Our team will review your claim; in some cases, we may request a photo of the plant to better understand the growing conditions and provide horticultural advice.

• 4.
  Receive Replacement or Credit

  Once approved, we will ship a replacement during the next appropriate planting season for your zone or issue a merchandise credit for future use.